What’s New in Microsoft 2025 Release Wave 1
Microsoft has published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These updates introduce a range of new capabilities that will be gradually rolled out between April and September 2025. With a strong focus on AI-powered agents, automation, intelligent insights, and seamless integrations, this release is designed to support modern businesses in streamlining operations and driving innovation.
What This Means for You?
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AI-powered automation – AI-driven agents take over routine tasks, provide actionable insights, and enhance decision-making.
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Enhanced user experience – Improved interfaces, more intuitive workflows, and smarter resource management for greater efficiency.
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Better collaboration and customer engagement – Intelligent tools help optimise operations, strengthen relationships, and support business growth.
Security, Flexibility, and Full Control
Beyond productivity and efficiency, this update prioritises security, governance, and scalability, ensuring businesses can expand with confidence while maintaining compliance and full control over their data. With these advancements, organisations can harness the full power of AI and automation to transform their operations and deliver greater value to their customers.
Highlights from Dynamics 365
Microsoft Dynamics 365 Sales is harnessing the power of AI to help sales teams meet their targets while enhancing productivity. Copilot and AI-driven agents streamline key tasks, enabling sellers to build a stronger pipeline, refine strategies, and close deals faster. A refreshed user experience ensures that every opportunity is maximised. Automated research, proactive follow-ups, and prioritised tasks offer continuous guidance, allowing sellers to focus on what truly drives success. Discover the latest enhancements in this video.
Microsoft Dynamics 365 Customer Service is expanding agentic capabilities to improve case and knowledge management, AI-driven routing, and Copilot support for service representatives and supervisors. These enhancements focus on boosting productivity, enabling teams to resolve customer issues faster and more efficiently. Find out how these updates can benefit your business in this video.
Microsoft Dynamics 365 Contact Centre is redefining service experiences by delivering frictionless self-service, faster-assisted support, and greater efficiency. The 2025 release wave 1 introduces AI-powered automation to determine customer intent, enabling self-service options and intelligent knowledge management. Key enhancements include multi-modal customer intent recognition, improved unified routing, and advanced workforce and quality management tools.
Microsoft Dynamics 365 Field Service is adopting a Copilot-first approach to enhance service operations and elevate customer experiences. Key features include automated inspections, real-time insights for schedulers, instant access to crucial information for frontline workers, and seamless integration with Microsoft Teams and Outlook. These improvements enable service teams to work smarter and more proactively.
Microsoft Dynamics 365 Finance introduces a Copilot-first experience that simplifies financial processes through automation and AI-driven agents. This release enhances tax management, regulatory compliance, and account reconciliations, alongside improvements to bank reconciliation and intelligent planning tools. Updates also include enhanced business performance analytics for greater financial clarity. Explore these new capabilities in this video.
Microsoft Dynamics 365 Supply Chain Management is bringing greater autonomy and intelligence to supply chain operations. This update boosts efficiency by automating supplier communications, improving demand planning accuracy with AI-driven insights, and integrating AI into manufacturing processes. These enhancements help organisations align production with real-world demands and increase agility.
Microsoft Dynamics 365 Project Operations is focusing on usability, scalability, and AI-driven efficiency. Key improvements include enhanced project planning, contract management, invoicing, time and expense tracking, and approvals. AI-powered functionalities support what-if analysis, proposal generation, and automated processes. This release also introduces a mobile app for time management and improved capabilities for handling larger projects and invoice volumes.
Finance and Operations cross-app capabilities continue to advance AI-powered and autonomous ERP across Dynamics 365 applications, including Finance, Supply Chain Management, Commerce, Human Resources, and Project Operations. New features enhance embedded AI, chat-driven interactions, intelligent process automation, and enterprise-grade security, ensuring seamless and scalable ERP operations.
Microsoft Dynamics 365 Human Resources leverages AI, automation, and analytics to streamline the entire employee lifecycle. Enhancements include AI-driven assessments for recruitment, integrations with external job boards like LinkedIn, and improved benefits and people management tools. These updates help HR teams create a more agile and engaging workplace. Watch this video to learn more.
Microsoft Dynamics 365 Commerce is transforming in-store experiences with a mobile-first point-of-sale (POS) system, reducing reliance on traditional hardware while boosting conversion rates. Enhancements to payment connectors allow for modern payment methods, while omnichannel pricing structures help retailers stay competitive with flexible and strategic pricing models.
Microsoft Dynamics 365 Business Central introduces AI-driven agents to streamline workflows and boost efficiency for small and medium-sized businesses. These intelligent agents assist in executing complex tasks, generating reports, automating workflows, and optimising order creation using natural language processing. This update also brings enhancements to manufacturing, sustainability, and electronic document processing, alongside improved Shopify and Dynamics 365 Field Service integrations.
Microsoft Dynamics 365 Customer Insights – Data empowers teams with real-time customer intelligence directly within their workflow. With enriched behavioural insights, seamless data ingestion, and AI-powered analytics, businesses gain up-to-date customer profiles that enhance engagement and decision-making.
Microsoft Dynamics 365 Customer Insights – Journeys leverages AI to expand customer engagement across new channels, unlocking new business opportunities and personalised interactions. Enhanced journey capabilities ensure that every touchpoint is meaningful, while new event management and form-building tools streamline lead generation and improve lead quality for better conversion rates.
Highlights from Microsoft Power Platform
Microsoft Power Apps is revolutionising the way software solutions are built with the new plan designer, allowing makers to define a business challenge and receive AI-driven support to create a tailored solution. Apps built with Power Apps are powered by intelligent, extensible agents that assist with everyday tasks like data entry, exploration, and summarisation. Makers can automate routine processes by deploying agents from existing apps, enabling them to work autonomously. With built-in monitoring and troubleshooting capabilities, Power Apps is accelerating the shift towards AI-driven, scalable solutions. Watch this video to explore the latest innovations.
Microsoft Power Pages empowers businesses to effortlessly create secure, data-driven portals with the latest AI-powered enhancements. Key updates include Web Agents for multi-platform engagement (email, Teams, WhatsApp), AI-assisted form filling for increased productivity, dynamic list visualisations for improved insights, and enhanced governance policies to strengthen security and streamline site management.
Microsoft Power Automate is transforming automation with new human-in-the-loop experiences, such as AI-powered approvals and generative actions. Intelligent document processing further enhances workflow efficiency, while a comprehensive governance, observability, and security suite in the Automation Centre and Power Platform Admin Centre helps businesses manage large-scale automations seamlessly. Discover the latest Power Automate features in this video.
Microsoft Copilot Studio is expanding its autonomous agent capabilities, enhancing Microsoft 365 Copilot with Custom Agents. New features in the embedded Copilot Studio builder include support for custom actions, expanded enterprise knowledge sources, and the ability to upgrade declarative agents to full Copilot Studio custom agents. Additionally, businesses can now deploy custom agents across new conversational channels, including WhatsApp and SharePoint. Watch this video to learn how Copilot Studio can transform your business.
AI Builder in Copilot Studio brings advanced automation to everyday tasks such as email processing, document management, and image handling, helping businesses operate more intelligently. The latest update introduces multi-modal content processing, allowing organisations to seamlessly manage text, documents, and images within a single natural language command. The enhanced Prompt Builder gives makers more flexibility, enabling them to customise AI actions, integrate diverse data sources from Microsoft Dataverse, and generate multiple content types.
Dataverse continues to enhance app and agent-building experiences by connecting and unifying enterprise data across Microsoft Power Platform. With seamless integration of external data sources, Dataverse enables businesses to convert enterprise data into actionable knowledge-powering intelligent agents in Microsoft Copilot Studio and Microsoft 365 Copilot. These updates ensure that AI-driven experiences are deeply grounded in real enterprise knowledge.
Microsoft Power Platform Administration and Governance is introducing enhanced tools and insights to help administrators maximise Power Platform’s potential. This release focuses on strengthening security, simplifying the governance of Copilot and AI agents, and driving adoption at scale. The modernised admin centre and new admin connector streamline management and automation of administrative tasks, making it easier to govern enterprise-wide Power Platform usage.
Highlights from Role-based Copilot offerings
Microsoft 365 Copilot for Sales continues to redefine sales efficiency with advanced generative AI capabilities tailored to sales professionals. This release enhances CRM-driven insights and recommendations across the Microsoft 365 ecosystem, helping sales teams make more informed decisions. Additionally, SalesChat™experiences are now more streamlined, and new agent-driven workflows give organisations greater control over automation and notifications, ensuring a more personalised and efficient sales process.
Microsoft 365 Copilot for Service is advancing AI-driven support by seamlessly integrating into agent workflows. The latest enhancements introduce connectivity with any CRM system, ensuring service teams can access and manage customer data effortlessly. Additionally, new AI-powered email summarisation and drafting capabilities help agents respond faster and more effectively, enhancing both customer satisfaction and service efficiency.
Microsoft 365 Copilot for Finance is transforming financial operations by offering deeper insights that support strategic decision-making and reduce manual effort. The 2025 release wave 1 focuses on intelligent variance analysis automation in Excel, integration with external data sources, and extended functionalities via Copilot Studio. Additionally, finance professionals can now manage collections calls directly in Microsoft Teams and leverage generative AI to summarise macroeconomic conditions, providing a more comprehensive view of financial landscapes. Explore the full roadmap in the release planner.
Early Access Period – How to Prepare
From 3 February 2025, customers and partners can explore and validate the latest features in a non-production environment. This early access period provides an opportunity to test user experience enhancements before they are automatically enabled in production environments in April 2025. By taking advantage of this preview, you can evaluate the updates, plan your deployment strategy, and ensure a smooth transition for your organisation.
Explore the 2025 release wave 1 early access features for Dynamics 365 and Microsoft Power Platform, or visit the early access FAQ page for more details.
If you’re looking to make the most of these updates but need guidance, we’re here to help. Whether it’s AI-driven automation, optimising workflows, or enhancing customer engagement, we can support you every step of the way.
For a full list of new capabilities, refer to:
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