
Feedback Gathering Automation

Our process


Integration Horizons with Trustpilot
- E-commerce Platforms: Integrate with Shopify, Magento, and WooCommerce to display reviews on product pages, boosting sales.
- CRM Systems: Sync with Dynamics 365 or Salesforce to align reviews with customer data, refining marketing strategies.
- Email Marketing: Integrate with Mailchimp or HubSpot to feature reviews in emails, improving engagement.
- Social Media: Share reviews on platforms like Facebook or Twitter, highlighting commitment to satisfaction.
- Customer Support: Connect with Zendesk or Freshdesk, providing support teams with valuable review insights.
Why do you need Trustpilot Integration?
Build Trust and Credibility
Boost SEO Rankings
Enhance Conversion Rates
Gather Valuable Feedback
Automate Review Collection
Engage and Retain Customers
Review Gathering
Automated
- Consistency: Automated systems ensure that every customer receives a feedback request, ensuring a steady flow of reviews.
- Timeliness: Feedback requests are sent immediately after a purchase or interaction, capturing the customer's experience while it's fresh.
- Higher Response Rate: Automated reminders can prompt customers who might have missed the initial request, leading to a higher overall response rate.
- Efficient Analysis: Feedback is automatically categorized and analyzed, allowing for quick insights and actions.
- Cost-Efficient: Once set up, automated systems can operate with minimal oversight, reducing the manpower and resources required for review gathering.
Manual
- Inconsistency: Manual processes might miss out on sending feedback requests to every customer, leading to sporadic reviews.
- Delayed Requests: Feedback requests might be sent out long after the interaction, leading to faded memories and less accurate reviews.
- Lower Response Rate: Without automated reminders, many customers who miss the initial request might never provide feedback.
- Time-Consuming Analysis: Manual categorization and analysis of feedback can be time-consuming and might miss out on crucial insights.
- Higher Costs: Manual review gathering requires continuous effort and oversight, leading to higher operational costs.

The Role of Automation in Gathering Feedback
Review automation addresses this imbalance. By automating the feedback process, businesses can proactively reach out to their customers, making it easier for them to share positive experiences. This not only provides a more balanced view of the brand but also boosts overall customer engagement.