Articles

Copilot Autonomous Agents Power Dynamics 365 Sales Efficiency
- 5 min read
Picture your sales team drowning in admin – CRM updates piling up, email threads sprawling, leads slipping through the cracks as deadlines loom. Now imagine an AI that doesn’t just assist but active...
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The Evolution of CRM and the Rise of Hyper-Personalisation
- 5 min read
How do businesses transform ordinary customer interactions into unforgettable experiences? What make...
How to choose the right CRM system?
An overwhelming number of companies start to use the Customer Relationship Management system wit...
How cloud transformation can support your startup’s growth
We are excited, that Startups Magazine published article by our CEO AmbroĹĽy Rybicki. Articke explore...
The business impact of the CRM systems
CRM is a set of processes carried out with the help of a CRM system. Customer Relationship Managemen...

AI in Dynamics: Privacy, Ethics and Security – What You Need to Know
Artificial Intelligence is quickly becoming the engine behind modern CRM and ERP systems. Within M...

How Microsoft Fabric Unifies Analytics for Smarter Decisions
We're drowning in data. Companies are swimming in an ocean of data, reports, and statistics daily ...

Letting Go of Spreadsheets and Embracing Smart Workflows
You wake up eager to accomplish amazing things - but are hip-deep in spreadsheets.
Ring a bell?...

How AI is Changing the Way We Analyse Business Data
The way in which companies think about data analysis is evolving at its foundation. For decades, w...

7 Signs Your CRM No Longer Fits Your Business Needs
A customer relationship management system should make life easier, not harder. Yet many teams find...

Why CRM Projects Often Fail and How to Avoid Those Pitfalls
To embark on a CRM initiative without failure, one must confront the complex interplay of strategy...

How to Calculate ROI for a Dynamics 365 Implementation
When you invest in a solution like Dynamics 365, you're backing a new way of working. Understandin...

The Key to Personalisation and Better Decision-Making
You've got the data - loads of it. But does it actually help you understand your customers?
Too...
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Copilot in Dynamics 365: real-life scenarios and measurable outcomes
- 7 min read
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Why Copilot in Dynamics 365 deserves attention
Business leaders have been promised a lot about...

What is Purview in Microsoft Fabric
Are you worried that in the pursuit of valuable insights from data your company is exposing itself t...

What is Industry Solutions in Microsoft Fabric
In response to the unique challenges of various sectors, Microsoft has developed specialised industr...

SAP Business Data Cloud vs Microsoft Fabric: Data Platform Comparison
Modern data platforms, such as the advanced SAP Business Data Cloud solution and the versatile Micro...

GPT-5 Arrives in Microsoft Copilot and Copilot Studio
- 4 min read
Microsoft has rolled out GPT-5 across Microsoft 365 Copilot and Copilot Studio, and it signals mor...

Gartner Names Microsoft a 2025 Sales Force Automation Leader
Microsoft has once again earned a top spot in the Gartner Magic Quadrant for Sales Force Automatio...

2025 Release Wave 1 Brings Hundreds of Updates to Microsoft Dynamics 365 and Power Platform
Microsoft has officially launched the 2025 Release Wave 1 for Dynamics 365 and Power Platform—a si...

Unveiling the AI-Powered Future at Microsoft Ignite 2024
On 19th November, Microsoft Ignite stormed the tech world, celebrating ten years of innovation whi...

Tailored AI assistants: customising Copilot for your organisation
- 5 min read
From generic to tailored AI
Artificial intelligence assistants are becoming a staple of modern wo...

The Gap Between CRM Potential and Daily Use: Why It Happens
Investments in customer relationship management (CRM) platforms can be substantial. Yet many organ...

What Business Leaders Should Demand From a CRM in 2025
The evolving role of CRM
Customer Relationship Management has evolved beyond its origins as a dig...

Why Security and Compliance Matter More Than Ever in CRM Systems
Customer Relationship Management (CRM) systems are at the heart of operations. They store sensitiv...