News from ARP Ideas

ARP Ideas Partners with Trustpilot: A New Era of Customer Feedback Integration

We are thrilled to announce that ARP Ideas has officially partnered with Trustpilot, a leading global review platform that helps businesses collect and leverage genuine customer feedback. This partnership signifies our commitment to integrating valuable customer insights into our solutions, ensuring that our clients stay ahead in today's competitive market.

Why Trustpilot?

We all know website visitors want to see real reviews before making a purchase. But that’s just the beginning. Reviews can generate SEO benefits, increase conversion throughout the funnel, make your ads more trustworthy, and help you improve your customer experience.

This is why we partnered with Trustpilot, recognized as the leading platform for transparent and trusted reviews. We share the same values: to improve experiences for everyone by connecting companies with consumers in an honest way.

Our Journey with Trustpilot: A Case Study Insight

Our recent engagement with an international client showcases the potential of this partnership. The client, manufacturer with stores in over 90 countries, was keen on elevating their customer service. Their vision was clear: to seamlessly gather customer feedback post-purchase and integrate these reviews directly onto their website, especially the product pages.

The challenge was twofold. First, the client wanted to ensure that the feedback process was effortless for the customers. Second, they wanted to collate product-specific feedback rather than generic comments.

Our solution was an automated workflow integrated with Dynamics 365. Post-delivery, customers received an email with a dedicated link to Trustpilot. This link, embedded with encrypted information about the purchased product and customer data, ensured GDPR compliance and facilitated precise feedback. Depending on the review score, specific workflows were triggered. For instance, a score of 3 or below alerted a dedicated customer manager to delve deeper into the client's experience.

The outcome? Our client now garners over 1,000 reviews monthly. These real-time reviews on their website have not only bolstered brand trust but also enhanced product and service quality.

Integration with Microsoft Dynamics 365

What sets ARP Ideas apart in this partnership is our capability to integrate Trustpilot with Microsoft Dynamics 365. This integration is a testament to our expertise and innovation, as we are the only partner to have achieved this feat. By combining the robustness of Microsoft Dynamics 365 with the transparency of Trustpilot, businesses can now have a holistic view of their operations and customer feedback, all in one place.

Expanding Integration Capabilities

Beyond our groundbreaking integration with Microsoft Dynamics 365, ARP Ideas is continuously pushing the boundaries of what's possible in the realm of system integrations. Our team of experts specialises in crafting bespoke integration solutions tailored to the unique needs of each business. Whether it's integrating e-commerce platforms, CRM systems, or ERP solutions, our goal is to ensure seamless data flow and enhanced operational efficiency.

Our extensive experience in the field has equipped us with the knowledge and skills to tackle even the most complex integration challenges. From initial consultation to post-implementation support, we're committed to ensuring our clients reap the full benefits of integrated systems, leading to streamlined processes, improved customer experiences, and ultimately, increased business growth.

Looking Ahead

As ARP Ideas embarks on this exciting journey with Trustpilot, we're poised to offer our clients a robust mechanism to capture, analyse, and leverage customer feedback. We believe that in today's digital age, genuine customer reviews are the cornerstone of building brand credibility and fostering customers’ loyalty.

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