Digital Transformation Glossary

A clear, easy-to-read guide that explains digital transformation, IT, cloud, AI, Microsoft technologies, and Dynamics 365 as they’re used in modern business.

A

Automation

B

B2B

B2C

C

Cloud

Customer Retention

Copilot

CRM

D

Data Enrichment

Dynamics 365

E

Email Marketing

F

Forecasting

G

Github copilot

Gross Margin

H

Hot Lead

I

Insights

J

Journey Mapping

K

Keyword

L

Lead Scoring

M

M365 copilot

Microsoft AI

Microsoft Dynamics

N

Nurturing

O

Outbound Sales

P

Power BI

Q

Qualification

R

Reporting

S

System CRM

T

Target Audience

U

Upselling

V

Volume Metrics

W

Warm Lead

X

XML Integration

Y

Yield

Z

Zero Touch Automation