case-6
Case Study
Automated failure prediction to prevent unexpected production downtime


Risks identified early prevent underpriced scope and margin erosion

Risks identified early prevent underpriced scope and margin erosion
Sales and delivery teams assess and discuss risks consistently
About the Customer
The customer is an IT services organisation delivering custom software and digital projects for external clients, where commercial offers are prepared jointly by sales, presales, and delivery teams.
Operating in a project-based environment, the organisation balances speed in responding to customer requests with the need to protect delivery margins and manage risk consistently across teams.
Region
Europe
Industry
IT services
Use Cases
Offer review
Workflow
Presales
Features
Risk detection
Technologies
Azure OpenAI
Commercial offers were often prepared under time pressure, leading to optimistic assumptions and unclear boundaries that later caused margin erosion and customer conflicts, so ARP Ideas delivered an AI-based offer review agent that flags risks and underestimations before proposals are sent, improving pricing discipline and internal alignment.
Challenge
Sales and presales teams needed a reliable way to detect hidden risks and optimistic assumptions in offers before sending them to customers, without slowing down the sales process.
Solution
An AI agent automatically reviews offer documents to identify risk areas, missing assumptions, and potential underestimations, with final validation handled by an architect or delivery lead.
Outcomes
The organisation reduced risky commitments in commercial offers while giving sales teams clear, practical arguments to protect scope and pricing.
- Margin protection
- Risk clarity
- Team alignment
- Knowledge capture
- Fewer escalations
Details
Before the project, offers were frequently prepared under tight deadlines and relied heavily on optimistic assumptions, such as reusing a customer’s existing code without validation, treating an iOS version as a simple cosmetic change to Android, or assuming data migration would work without dedicated budget or effort.
These assumptions often remained implicit, leading to reduced margins after contract signing and conflicts with customers around statements like “but it was supposed to be included in the price”.
ARP Ideas designed an AI-driven solution acting as an “offer guardian” that reviews commercial offers before they are sent.
The agent reads the full offer context, including scope, man-day budget, assumptions, and schedule, and compares it against known delivery risks captured from prior projects and expert knowledge.
The system automatically detects common pitfalls such as missing buffers for integration or migration, promises of free platform ports, or dependencies on customer data that are not described or priced.
It flags potential underestimations by comparing entered effort with typical delivery ranges, for example, highlighting when a functionality that usually requires more than 10 MD is priced at 3 MD.
Each identified risk is returned with a concrete recommendation, such as adding a dependency clause on client API availability or introducing separate pricing for an iOS version.
A designated person, typically an architect or delivery lead, reviews these alerts and decides whether to accept or reject them, allowing the organisation to continuously build and refine its internal risk knowledge base.

After implementation, sales and delivery teams shared a common language of risk, reducing reliance on a single senior expert who previously “sensed danger” based on experience alone.
Importantly, the solution did not slow down sales activities but supported them by providing precise wording and justifications, enabling teams to add small clarifying statements that protected scope and pricing without weakening the commercial message.
If your organisation aims to increase equipment availability, avoid costly production stops, and replace reactive maintenance with data driven automation, we are here to help. Get in touch to discover how predictive insights can strengthen your operations.

